Mysterious 10000 Bonus Points from Starwood Preferred Guest Card
Well, I have a post about the delay in posting bonus points for Starwood Preferred Guest Card from American Express from American Express (here). The information was provided by the customer service from SPG program. Actually, it’s not the case. If you’re still waiting for your bonus points, you have to contact American Express not SPG program.
I got this card last October and until last week I still hadn’t received the 10,000 bonus points in my SPG account. Then I sent an email to American Express customer service about this issue. Today I noticed that I have got the 10,000 bonus points along with another mysterious 10,000 starpoints! That’s total 20,000 bonus points from this Starwood Preferred Guest Card from American Express! What a shock! You can see the details below.
I don’t know where are the extra 10,000 bonus points from. But it’s really nice! We can redeem 9,5000 starpoints for a $100 Amazon gift card or 14,000 starpoints for a $150 Amazon gift card. The minimum points needed for a free night stay at Starwood hotels are 2,000 points! I really like this card. Although it has a $45 annual fee, there are some reports that they were able to get the annual fee waived by calling American Express customer service.
Hereby I post the email I sent to American Express customer service for your reference:
I have been using this starwood preferred guest card for more than 4 months. However, I still haven’t received the 10,000 bonus points as promised. When would I receive them? Thank you.
Their reply:
Thank you for your e-mail. I welcome the opportunity to be of service.
I truly understand your concern regarding this matter and wish to assure you of my best attention towards it.
Without causing any further delay, kindly know that I have issued 10,000 Starpoints to your account. The bonus points will post to your Starwood Preferred Guest account within 3-5 days.
I hope my action meets with your approval and I appreciate the opportunity to be of service.
We appreciate your selection of American Express and look forward to providing you a delightful Customer Service.
I also notice that some friends may encounter problem to see their starpoints at SPG.com. Actually, you can see how many starpoints you have from monthly statement at American Express (pdf version). However, you can do nothing if you haven’t registered an account at SPG.com. You can only spend your starpoints at SPG.com. If you have already had a starwood membership number, you can put it the application form. The starpoints will be posted to your account automatically. You don’t have to do anything. If you haven’t had the starwood membership number at the time of application, you can leave it blank and American Express will assign a membership number to you once you get approved. And you have to register your starwood card at SPG.com. When you go to the SPg.com, you have to choose “Sign In” tab and then “activate your account” not “Join”. Because you have already had a starwood membership number. Then you have to fill in your credit card number and related information. It’s very simple.
- Earn 10,000 Starpoints® with your first purchase — enough for up to 3 free nights at a category 1 or 2 hotel.
- Earn 15,000 bonus Starpoints after you spend $15,000 in 6 months
- Use Starpoints® for free nights and upgrades at over 825 participating Starwood hotels and resorts in 95 countries
- Transfer Starpoints® — almost always on a 1:1 basis — to the frequent flyer programs of over 30 major airlines
- Earn one Starpoint® for every dollar you spend and double Starpoints® at participating Starwood properties and retail partners
- No annual fee for the first year and $45 thereafter
- Express Approval. Get a decision in less than 60 seconds.










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