Comments on: Get Overdraft Fees Back from Bank of America by Writing to Their CEO

By: Mike M

Mike M — Fri, 19 Feb 2010 20:04:06 +0000

WOW..This was amazing after 2 failed attempts speaking to customer service I called the 704 number and spoke to Jose Valentin. What a gentleman, even if he didn’t credit me back he explained to me what and why. He did credit me all my overdraft fees as I have been a customer for 16 years and no overdrafts ever, however wanted to let people know who are bad mouthing the banks that there are great people who listen to you and understand the hard times most of us are facing…Thanks Jose VAlentin

By: Anthony

Anthony — Wed, 17 Feb 2010 21:58:58 +0000

I spoke with XXXX today in customer relations. After discussing ways to keep track of my statement balance, she refunded $175 worth of overdraft charges. She was extremely helpful and understanding of my plight. I recommend any BofA customer to give the executive relations line a try if they feel they have exhausted other options. Thanks for this blog information; A complete lifesaver!

By: Skylar

Skylar — Tue, 16 Feb 2010 13:20:23 +0000

my account was closed to fraud, my husband and my join tax return came in just his name my account was in my name and they said it was fraud, we actually had to go to the bank and he had to sign a affidavit saying it was okay for OUR tax return to be deposisted into the account. they overdrafted my account 6 times, with a 40$ research fee closed out the account with over 200$ and sent a cashiers check, we missed several payments and had no food or no money for over 2 weeks of this happening. thanks a lot bank of america. this number did NOT refund our money back to us.

By: Astounded

Astounded — Sun, 07 Feb 2010 09:25:47 +0000

It seems when I merged my account with my wife I forgot to tell her I used it only for deposits…well she started using the Check Card and before I know it I have 7 overdraft fees!

I called customer service as soon as I found out and they reversed three and said that if I did a counter deposit that afternoon I would avoid two more from that day…but there where two that where still pending they could do anything about until they posted. Both the teller and the phone rep said I could have them reversed once they posted the next day.

Well I called customer service back and they refused because really was my fault due to a lack of communication, not theirs and they had already reversed three. I asked to talk to a supervisor and even threatened leaving BOA, he wouldn’t budge.

I then did some google research and came across this blog! I read through it and asked my wife to call the 704 number above…and let me say thank you so much! The lady at this number gave my wife a talking too like she was a kid and didn’t even ask so much as what and why, but where my wife got the number from…though after her talk she reversed the last two charges!

Thank you so much!!!

By: Adam

Adam — Fri, 05 Feb 2010 17:57:02 +0000

They refunded 280 dollars out of 280 dollars worth of over draft fees!!! All MY fault. It looks like they will only do this as a one time courtesy though, so learn from your mistakes because they won’t do it again! Thanks, for the 704 # it worked. Tell them you got the number online thats it. They will definitely lecture you though. Worth it in my book!

By: AJ

AJ — Fri, 05 Feb 2010 00:06:01 +0000

I just got 6 of 7 overdraft fees removed that incurred in less than 24 hours and I had the money in my savings!

By: Mr. Lou

Mr. Lou — Wed, 27 Jan 2010 22:59:21 +0000

AWESOME !!
Thank you Arneta and this God Bless website and all involved. Life Saver !
the 704 Rocks !!

By: Eli

Eli — Thu, 21 Jan 2010 15:18:17 +0000

I was skeptical at first, but I called the 704 number and after a brief but informative lecture about proper management of my account I received a refund on all 4 of my over draft fees! The gentlemen I spoke with was so kind and informative and very pleasent to speak with! After the customer service number after being escalated to a manager refused to help me in anyway. Even though this was due to transactions that were pending over the weekend and I am a long time and loyal customer of BOA. I will not make the same mistake of over drafting my account again! I realize I must use caution with my account! Thank you so much to whom ever created this post!!!!

By: Edna

Edna — Thu, 14 Jan 2010 22:30:41 +0000

Thanks so much to whoever posted this. I had 6 overdraft fees. I just called and got all 6 fees taken off. That’s $210 dollars I just saved. Thaks so much!!!!!

By: Cc

Cc — Fri, 08 Jan 2010 16:33:37 +0000

Thank you!! Had 3 overdraft fees and I was able to have all three refunded back. The 704 number really works. The woman was so sweet and understanding. Phew!