Get Overdraft Fees Back from Bank of America by Writing to Their CEO
Bank of America used to be the largest bank by assets and second largest commercial bank by deposits before the acquisition of WaMu by JP Morgan chase & Co. Bank of America’s most popular banking products may be the MyAccess Checking Account and the Keep the Change program. However, there are a lot of complaints about the terrible overdraft fees. Here I will tell you the most useful method to get the overdraft fees back from Bank of America.
Why the overdraft fees are so terrible?
First, what’s “an overdraft fee”? An overdraft item fee occurs whenever funds must be provided to cover a transaction that overdraws the account. Believe it or not, overdraft fees have increasingly become a source of profits. Banks and credit unions collect about $17.5 billion in overdraft fees per year. As reported by USA Today:
In 2007, Wachovia put in place a tool that tells employees how much they can refund to customers hit by overdraft fees. The bank, in memos, also tells employees to “sell” a debit card with every account because it makes money when consumers use it.
Bank of America raised the fee charged on the first day a customer overdraws to $25 from $20. BOA also raised the number of times a customer can be hit with this fee per day to seven from five. It’s really terrible. Furthermore, the next following days after the first day, the fee is $35.00 for each item. A customer can easily get up to $500 fees just for the overdraft. And it’s vry common to pay $100 over draft fees for just 2 or 3 cups of coffee!
It’s common to go to your local BOA branches to complain the over draft fees if it really happens to you. Or you may call BOA up to appeal. However, most of the employees are trained to give you a samll portion or even nothing to you. So there must be other ways to get the money back.
After a little search on the web, I realized that the most effective way to get the over draft fees back is to write to their CEO!
This has been confirmed to be successful for many victims of BOA’s over draft fees. The CEO of Bank of America’s address is:
Mr. Kenneth D. Lewis
100 N. Tryon Street.
Mail Code NC-1-007-18-01
Charlotte, NC 28255
In the letter to the CEO, all you have to do is to state the reason why you have so many over draft fees and tell him that as a loyal BOA’s customer, you hope he can help you!
And there are other methods to reach BOA’s executive customer relations.
Executive Customer Relations general line: 704-386-5687
Nancy M. Condos
VP/ Customer Advocate
Executive Customer Relations
Office of the Chairman
nancy.m.condos@bankofamerica.com
Martha Dominguez, Executive Customer Relations Specialist: 714-792-4264
Corporate Headquarters (Bank of America):
Bank of America Corporate Center
100 North Tryon Street
Charlotte, North Carolina 28255
(56 votes, average: 4.52 out of 5)
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Calling this number was such a relief! I dealt with a very pleasant female that agreed to refund 6 overdraft fees! Saving my checking account a total of 210.00!!
AMAZING… After a nightmare half day of speaking with unfriendly, even rude customer service reps, I found this blog… tried the (704) number. Spoke with an incredibly friendly woman named Arnetta. She immediately refunded all 4 overdrafts and gave a friendly pep talk about finances, etc. Thank you and thank you Arnetta!
omg…thank yout thank you. This number actually worked. I got all 5 of my overdrafts refunded. amazing. im s very grateful. I also got pointers on how to take care of it
Call 704-386-5687!! I had problems getting through a few times…It would say please hold for the next available advocate, and then beep a few times and disconnect. I just kept at it and eventually reached Jose. He refunded the fees, no problem and was REALLY nice. 5 minutes to get back 7 overdraft charges. Don’t give up! We have overdrafted in the past (our fault) but thought this time BoA was out of line. I’m so glad I decided to go after the fees this time!!
I was $258 dollars in debt and I had no solution. I tried talking to my local bankers, but they didn’t seem to help. I went online and chatted with the bank of america agents. They only refunded $70 dollars back. However, I was still in debt and browse the internet for a solution to my problems. I came over this site and read the positive feedbacks. I called the 704 number and this lady went over my transaction with me. It was probably a 25 minute phone call, lots of excruciating questions, and details over each transaction. I wanted to hang up because it sounded like my mother nagging about my financial problems. In the end it was worth it, she refunded $175 dollars back.. My account went from a -188 to a -13. I THANK her so much for refunding my money and getting me out of debt. Call her number 704 she is the only solution!
This was amazing! The lady I spoke to from the 704 number refunded all of my fees and was so nice and helpful! I have learned from my mistake and am soo glad BOA was so forgiving!! Thank you again!!
It does work. After going to the branch and calling all the 800 numbers, they actually credited me $140 out of $175.. Thank so much!!!!
Thank you!! Had 3 overdraft fees and I was able to have all three refunded back. The 704 number really works. The woman was so sweet and understanding. Phew!
Thanks so much to whoever posted this. I had 6 overdraft fees. I just called and got all 6 fees taken off. That’s $210 dollars I just saved. Thaks so much!!!!!
I was skeptical at first, but I called the 704 number and after a brief but informative lecture about proper management of my account I received a refund on all 4 of my over draft fees! The gentlemen I spoke with was so kind and informative and very pleasent to speak with! After the customer service number after being escalated to a manager refused to help me in anyway. Even though this was due to transactions that were pending over the weekend and I am a long time and loyal customer of BOA. I will not make the same mistake of over drafting my account again! I realize I must use caution with my account! Thank you so much to whom ever created this post!!!!
AWESOME !!
Thank you Arneta and this God Bless website and all involved. Life Saver !
the 704 Rocks !!
It seems when I merged my account with my wife I forgot to tell her I used it only for deposits…well she started using the Check Card and before I know it I have 7 overdraft fees!
I called customer service as soon as I found out and they reversed three and said that if I did a counter deposit that afternoon I would avoid two more from that day…but there where two that where still pending they could do anything about until they posted. Both the teller and the phone rep said I could have them reversed once they posted the next day.
Well I called customer service back and they refused because really was my fault due to a lack of communication, not theirs and they had already reversed three. I asked to talk to a supervisor and even threatened leaving BOA, he wouldn’t budge.
I then did some google research and came across this blog! I read through it and asked my wife to call the 704 number above…and let me say thank you so much! The lady at this number gave my wife a talking too like she was a kid and didn’t even ask so much as what and why, but where my wife got the number from…though after her talk she reversed the last two charges!
Thank you so much!!!