There is not doubt that credit card is one of the most powerful purchasing tools in the world. You can use a credit card to buy groceries at your local grocery stores, pay bills online, purchase electronics like MP3s, HDTVs, laptops etc., and fill your tank at pumps. Billions of transactions are done through credit card each year at US. Credit card companies even offer sign-up bonuses and promotional rates now and then. If you are a smart credit card user, you can save a lot of money by choosing a right credit card for you. However, there are still some common basics about credit card that you might not know.
1. Merchants can’t require a minimum transaction amount!
There are many grocery stores or Chinese restaurants that require you to pay by cash if your purchase is under a minimum amount pre-set by the store. This is obviously violate the credit card issuer’s merchant agreement. Under no conditions that a merchant can refuse to accept a credit card transaction because of a minimum.
Visa indicates that: Always honor valid Visa cards in your acceptance category, regardless of the dollar amount of the purchase. Imposing minimum or maximum purchase amounts in order to accept a Visa card transaction is a violation of the Visa rules.
MasterCard indicates that: A Merchant must not require, or indicate that it requires, a minimum or maximum Transaction amount to accept a valid and properly presented Card.
Anyway the merchants can not establish minimum or maximum amounts as a condition for accepting a Card. You can find similar requirements from Discover card and American Express.
2. Merchants have the right to refuse the unsigned credit card.
When you receive the welcome package from your credit card issuer, you can see “Not Valid Unless Signed” at the back of your credit card. This is quite understandable. The reason why the credit card companies require you to sign at the back of your credit card is to minimize the risk of credit card fraud.
Visa indicates: While checking card security features, you should also make sure that the card is signed. An unsigned card is considered invalid and should not be accepted. If a customer gives you an unsigned card, the following steps must be taken: 1). Check the cardholder’s ID. 2). Ask the customer to sign the card and then compare the signature on the card to the signature on the ID. “See ID” or “Ask for ID” is not a valid substitute for a signature.
3. Merchants can not charge a surcharge for using a credit card.
I know some Chinese restaurants always charge extra amount of money for using a credit card as payment. $0.5 is very typical for them. This violates the merchant agreement!
Visa requires: Always treat Visa transactions like any other transaction; that is, you may not impose any surcharge on a Visa transaction. You may, however, offer a discount for cash transactions, provided that the offer is clearly disclosed to customers and the cash price is presented as a discount from the standard price charged for all other forms of payment.
MasterCard requires: A Merchant must not directly or indirectly require any Cardholder to pay a surcharge or any part of any Merchant discount or any contemporaneous finance charge in connection with a Transaction. A Merchant may provide a discount to its customers for cash payments. A Merchant is permitted to charge a fee (such as a bona fide commission, postage, expedited service or convenience fees, and the like) if the fee is imposed on all like transactions regardless of the form of payment used, or as the Corporation has expressly permitted in writing.
4. Merchants cannot require you to present ID
I have two posts about how to deal with “Show ID with Credit Card” problem. (post 1 and post 2) Some merchants may require you to present your ID at checkout but it’s a violation of the rules.
Visa: When should you ask a cardholder for an official government ID? Although Visa rules do not preclude merchants from asking for cardholder ID, merchants cannot make an ID a condition of acceptance. Therefore, merchants cannot refuse to complete a purchase transaction because a cardholder refuses to
provide ID. Visa believes merchants should not ask for ID as part of their regular card acceptance procedures. Laws in several states also make it illegal for merchants to write a cardholder’s personal information, such as an address or phone number, on a sales receipt.
5. Merchants are not allowed to place a hold for the estimated tip
The estimated tip is really common nowadays at restaurants. For example, if you go to dinner and final amount is $200 and you pay with a credit card, the restaurant might try to “authorize” your card for $230–a 15% tip. Believe it or not, it’s a violation! What will happen if you don’t like their services and want to offer only 10% tip? Or you may want to leave cash tip! There is no way that a merchant can hold an extra amount of money to estimate your payment!
Visa requires: For restaurant, taxicabs, limousines, bars, taverns, beauty/barber shops, health/beauty spa merchants transactions with a Visa credit or debit card, authorize only for the known amount, not the transaction amount plus estimated tip. Cardholders now have the ability to check their credit or checking accounts almost instantaneously via phone, the Internet, or an ATM. Consequently, an authorization that includes an estimated tip can reduce a cardholder’s available funds or credit by an unrecognizable or unexpected amount.
If you meet any of above mentioned circumstances, you can call Visa, MasterCard, Discover Card or American Express. Or you can call the numer at the back of your credit card.

























August 25th, 2008 at 3:53 pm
I would like to be able to print out these sections of the merchant agreements to show violating merchants. Can you please provide an internet link to your source?
August 25th, 2008 at 4:26 pm
Okay, so I found the merchants agreements on Visa’s website under the PDF file,
Card Acceptance and Chargeback Management Guidelines for Visa Merchants. But you can neither copy or print the PDF file. I ask you, when faced with an angry merchant who doesn’t want to be charged with fraudulent purchases, what is one to do when you can show them no immediate proof that this is what Visa policy is? I have been charged a minimum countless times, forced to show ID just this afternoon. I told the merchant what the Visa’s policy was, they were quite firm on their stance. Show the ID or leave. What is a consumer to do? I called the hotline and made a complaint, but I had to show the ID anyway. How can I get a copy of this document to show the merchants who demand I violate my own rights?
August 25th, 2008 at 5:37 pm
Hi Sara, I am pretty sure that many merchants are not aware of the visa/mastercard policies. The visa policy can be down loaded from http://usa.visa.com/download/merchants/rules_for_visa_merchants.pdf
You can always call visa or mastercard hotline to complain about the rude merchants.
August 29th, 2008 at 3:02 am
The procedure to process a Visa transaction is shown here:
http://usa.visa.com/merchants/risk_management/card_present.html
The procedure outlined above states to swipe the card and obtain a signature and then verify the signature on the card against the signature on the receipt.
Also from Visa’s website, Visa’s rules below on Print Page 29 or PDF page 34 of this document: http://usa.visa.com/download/merchants/card_acceptance_guide.pdf state that merchants may not make identification a condition of sale.
MasterCard rules are similar.
Below is in regards to the MasterCard “Chargeback Guide” located at: http://www.mastercard.com/us/wce/PDF/TB_CB_Manual_5_08.pdf
Please read pages 76-78 of the “Chargeback Guide” which explain acceptance procedures and discuss when to call for authorization. Note that nowhere in the acceptance procedures does it say to ask for ID, and nowhere in the reasons to call for authorization does it say to do so when a cardholder refuses to provide ID.
Item 7 on page 77 discusses “unique transactions” and says that the merchant is to request identification for those transactions (excluding truck stop transactions). If you go to pages 97-99, it shows what type of transactions qualify as “unique transactions.” The transactions I have had to show ID for at your establishment do not fall into the “unique transactions” listed on pages 97-99.
Now moving to page 131 is the “honor all cards” rule which states that a merchant cannot have a policy in place that discriminates against customers who pay with a Card. By requiring customers who are paying with a Card to show ID, you are discriminating against a customer who pays with a Card by requiring them to present identification which you do not have non-Card customers do.
Also on page 131 is the “cardholder identification” rule which states that a merchant may not refuse to complete a transaction solely because a cardholder has refused to provide additional identification.
Also on MasterCard’s website is a “Contact Us” page that records reports of merchants who are not following their terms which can be found here: http://www.mastercard.com/us/personal/en/contactus/merchantviolations.html
August 29th, 2008 at 3:08 am
The procedure outlined above states to swipe the card and obtain a signature and then verify the signature on the card against the signature on the receipt.—Yes, this is right. But if you have your signature on your card, they can not request to see you ID. Thank you for your effort. It’s really helpful!