Comments on: Citi Banking Bonus

By: sander

sander — Fri, 19 Oct 2007 00:15:23 +0000

now MGCH doesn’t work online. Citi CS absolutely becomes worse and worse during the past several years. it is a pain in the ass to talk to an Indian CSR who has no clue of his own job.+_+

By: David

David — Thu, 18 Oct 2007 23:23:36 +0000

Wow. I thought the MGCH should be work until 12/31! I do agree with you all. The customer service is much worse than before. However, with AMEX, you can always hear native American English….I won’t touch Citi.

By: Fluka

Fluka — Thu, 18 Oct 2007 05:42:53 +0000

worst service at citibank

By: cardoffer

cardoffer — Thu, 11 Oct 2007 06:38:35 +0000

Complains about Citi:
Citibank is the absolute worse.
because of their promos, I’ve tried to open checking accounts with them and failed both times.

of course since there are not citibanks nearby, I had to open either online or over the phone.
The first time I opened it over the phone, the Indian rep, butchered my first and last name (he repeated my name correctly on the phone though!)..but when I got the card, it was completely wrong.

long story short, after calling back and forth for a month, they never approved my checking account b/c it wouldnt match with my credit report.
Hard inquiry.

the 2nd time, months later, I applied online, and was never approved again because they didnt bother to call me for id check. Another hard hit.

I’ve given up on them. IMO, I suggest not to do business with them b/c of their lack of good support and also because they do hard pulls

By: David

David — Thu, 11 Oct 2007 04:38:53 +0000

Again:
It’s been a month since I opened two accounts at Citibank. I already have a credit card with them. For some reason, I thought it would be a good idea to move my banking relationship to Citibank, but the account opening process has been nothing but complete hell.

Since I am a student in PA but with residence in CA, I was advised by one of their call centers in India that I should just go to a branch and submit verification documents there. Having done that, one week later I find out that they can’t accept these documents because it’s not a CA branch (and they call themselves a “global” bank…). So then I go ahead and fax my phone bills, IDs, etc, and they say they have accepted these and will unlock my accounts in “24 hours”. I’ve already been told 5 times that in the “next 24 hours” they’ll be unlocked. But I keep calling everyday and once again it’s “in the next 24 hours”. Now they have escalated the issue to their supervisors, but how can I even trust them that someone will actually do anything?

Would you recommend I just cancel my accounts and go to a bank that is not as incompetent?

Is there a way to file a complaint? Because they certainly don’t seem to care about their disastrous customer service. Since day one of opening my accounts I have been given nothing but deceitful information, causing me to waste time.

By: joey

joey — Wed, 10 Oct 2007 21:45:04 +0000

man, do u mean the offer code at the very beginning for Citibank® EZ Checking? it says it’s incorrect…..
i think maybe it’s different for people in different states.

btw, i called 800-624-9600, also, he says it’s not citi but some ‘reprimand’ sth…

anyway, thx for ur info. maybe i should follow u to wait for another deal too. i’ll keep an eye on ur blog. ^_^

By: cardoffer

cardoffer — Wed, 10 Oct 2007 21:05:26 +0000

Yes. That phone number is for Citi. As I mentioned before, different CSR will give different answers. But honestly, I didn’t jump for the Citi deal. I will be waiting for the next deal comes out. IF you want to apply, the code should be put in the first step. Before you put in your personal information. Please check your application page. maybe you can go through http://www.citibank.com.

By: David

David — Wed, 10 Oct 2007 20:15:12 +0000

Yeah. Usually Citi is not willing to give bonus. So that’s why we can’t see actual expiration date or something like wrong expiration date. I don’t like this. I got $100 from BOA and Chase.I dare not to play with Citi right now. Also I have too many Checking accounts. Thanks.

By: joey

joey — Wed, 10 Oct 2007 18:54:00 +0000

thx cardoffer.
i called citi today, but they said they can’t find the bonus and can’t guarantee me getting this deal….

should i just apply online? actually i didn’t find the place to enter the code (until verify step)

btw, the phone no u gave 800-624-9600, is it Citi? or some other organization?

thx

By: joey

joey — Wed, 10 Oct 2007 01:59:13 +0000

hi cardoffer. i’m planning to apply an ultimate money account with an ez checking.

have the $200 and $50 bonus already expired?

i tried to fill the application website, but didn’t find the place to enter code until Verify step. Does it mean it can’t work?

thx a lot.
btw, if these stuff don’t work, is it better to look for some other bank, or just wait until some similar deal comes out again?